The terms of Business below are there to help and are being kept as simple as possible.
1 . The estimate is based on information given or from visiting the site location and is subject to change at short notice. This is because wrong information or details may have been gathered which makes the estimate inaccurate, Also prices for materials fluctuate so much that sometimes the price is out of date within days.
2 . It is assumed all work will be carried out in a normal working week unless otherwise agreed. The normal working week can vary from business to business but is usually around 7.5 – 8 hours per day.
3 . Access must be given to the working area including Electric mains rooms/cupboards so safe isolation can be carried out. This is so we can work in a
safe environment and ensure electrical safety for everyone at all times
4 . Delays caused by inaccessible areas may result in extra charges being applied. We work to the estimated price the best we can but if areas are locked or we can’t carry out safe isolation of circuits being worked on it means the job will take longer or not get completed at all which means more time and more visits which means more costs to the job.
5 . Trade waste removal is not included in the estimate and provision should be made for the old electrical items and packaging of the new product
Arrangements can be made regarding the safe removal of Waste Electrical & Electronic Equipment(WEEE) but charges will apply.
6 . Payment terms are within 28 days ( You agree to pay the full amount within 28 days of the invoice date) unless otherwise agreed. All new Clients / Customers will agree to pay on completion of the work unless otherwise agreed. All new Clients/Customers will agree to pay a 10% deposit before materials are ordered unless otherwise agreed. We are a small company and hope we can trust each other but we rely on our clients paying on time. Most of our clients pay within a few days of the invoice being issued so we feel a 28 days or less payment policy is more than enough time to settle outstanding balances. If no payment is made within the 28 day period we will make contact by all means available to us and send reminders. Worst case scenario is taking legal action to recover outstanding balances which is something we always want to avoid as it could lead to a county court judgement against you. Once over the 28 day period you are effectively put on stop which means any future paperwork /estimates or work is put on hold until outstanding
balances are settled.
7 . All products remain the property of SJG Electrical & Security Limited until paid for in full. Once you the client has paid for the materials / products supplied they then belong to you . If no payment is made or refused, action may be taken to recover materials and products belonging to SJG Electrical & Security Limited.
8 . Guarantees for products and services are applicable from the site delivery or work commencement date and not the invoice date. We provide a no quibble 12 month guarantee on all parts and labour once payment is made in full. We will always replace faulty items within the guarantee period providing they have not been tampered with, altered or damaged. Extended guarantees from manufacturers are not covered by SJG, but we will help in any way we can if the items go faulty within the manufacturers guarantee but after the 12 month guarantee. For some faulty items some suppliers require the items to be returned before a replacement is supplied. This means you may have an amount of time to wait before the item is replaced.
9 . If you are happy with the estimate & agree the terms please give confirmation in writing, e-mail or text so start dates can be agreed. This is just to show you were happy with everything at the time of the estimate being issued and also gives us a time line to follow should anything go wrong.
10 . A 7 day cooling off period is normally applied once confirmed unless the work is required urgently or you agree to go ahead straight away. This is just to make everything run smoothly and show that no one has been put under pressure to have the work done. Sometimes work has to be carried out sooner so as long as there is something in writing for confirmation it can usually be arranged sooner After 7 days unless required sooner the materials mentioned in this Estimate will be ordered and a start date agreed Thank you. Again this is so the work can run smoothly with start dates to suit you at your convenience.
11 . Complaints or Disputes with work or payments will be taken very seriously and we will strive to resolve any problems with you. We do have a complaints procedure that we follow and more details are available should you need it. We have an excellent track record and intend to keep it that way.
We reserve the right to review, Amend and reissue these terms at short notice.
E&OE
